Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation is reinforced by a customer base spanning over 124 countries and more than 3000 satisfied clients worldwide. Trust and confidence in our services are our hallmark.
Q: How to pay? Can I use a credit card?
A: We offer a diversified range of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Depending on your location, delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously organize shipment either by sea or international express services such as DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and also secure insurance for added protection and your peace of mind.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: Once your items are dispatched, we will promptly provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We provide comprehensive installation support. Our proficient English-speaking engineers are available to visit your location for hands-on installation and training. Alternatively, you can visit our factory for free training. We also supply detailed manuals, video tutorials, and online assistance to ensure seamless operation of your machine.
Q: What is the Warranty Policy?
A: Our products are backed by a 1-year warranty. During this period, if any electronic parts fail, we will provide replacement parts at no cost and assist with installation. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we offer spare parts and a broad range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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