Guangzhou Baicheng Digital Equipment Co., Ltd. was established in the picturesque Panyu District of Guangzhou City, a locale celebrated for its seamless transportation and enchanting environment. Specializing in digital inkjet printers, our company epitomizes excellence in the inkjet printing industry. Our elite product portfolio encompasses UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, along with cutting-edge DTF and DTG printers. With unwavering dedication, we have propelled the evolution of global printing technologies, making significant strides in innovation.
To reach the zenith of international standards and set new industry benchmarks, we have amalgamated premier talent and state-of-the-art technology. Our machine designs are masterpieces, crafted by a distinguished Japanese design team, with research and development led by Korea's finest experts. By collaborating with leading domestic board card companies, we produce impeccably stable and vibrant printing equipment, ensuring flawless production for our clients. We are committed to delivering world-class products, unparalleled solutions, and exceptional after-sales service. Our corporate production philosophy is embedded in innovation and efficiency, while our service philosophy is centered around resolving customer issues. Our development philosophy is aimed at steering industry trends and establishing pioneering standards.
Moreover, we are passionately innovating new products to meet diverse requirements. Our company employs a precision marble platform and advanced infrared inspection equipment to ensure meticulous product quality. Adhering to the business principle of mutual benefits, we have garnered an impeccable reputation among our clientele, through professional services, superior products, and competitive pricing. We warmly invite customers from both domestic and international markets to collaborate with us for shared prosperity and success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we pride ourselves on delivering exceptional sales and after-sales services for nearly two decades. Our product range includes top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We've established a stellar reputation across 124 countries, serving over 3000 satisfied customers worldwide. As a Gold Supplier on Alibaba, our commitment to excellence and reliability is well-recognized.
Q: What are the payment options? Can I use a credit card?
A: We offer a variety of convenient payment methods including Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the method that best suits you.
Q: How soon can I expect to receive my order?
A: Upon receiving your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping then takes approximately 3 to 5 days by air, or 7 to 40 days by sea, depending on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: Once your order is placed, we will organize secure shipping via sea or trusted international express services like DHL, FedEx, TNT, and UPS. We handle your goods with the utmost care and always purchase insurance for added peace of mind.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: Post-shipment, we will provide you with the Bill of Lading or a tracking number. You can track your shipment online in real-time using either your phone or computer, ensuring you stay updated on its progress.
Q: What if I don't know how to install the machine?
A: We offer comprehensive installation support. Our skilled, English-speaking engineers can travel to your country for machine installation and training. Alternatively, you can visit our factory for free training sessions. We also provide detailed installation manuals, videos, and online support to ensure you can operate the machine proficiently.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on our products. If any electronic parts fail within this period, we provide replacements at no cost and assist with their installation. After the warranty period, we continue to offer free technical support, though parts will incur a charge. We are committed to lifelong after-sales service and maintaining high production standards with affordable prices. Additionally, we supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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