Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of reliability and expertise with nearly two decades in the industry. We specialize in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Trusted by over 3000 satisfied clients in more than 124 countries, we stand as a testament to quality and trustworthiness, ensuring your utmost confidence in our services.
Q: How to pay? Can I use a credit card?
A: We cater to your payment preferences with various methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we swiftly process and dispatch your order within 5 to 7 working days. Delivery times vary based on location: 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: We meticulously handle your order, shipping it by sea or international express carriers like DHL, FedEx, TNT, or UPS. Your goods are secured with utmost care and insured for added safety, ensuring peace of mind during transit.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: After your items are shipped, we provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We offer extensive support for installation. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, visit our factory for complimentary training. We also supply detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is the Warranty Policy?
A: Enjoy a 1-year warranty on our products. If any electronic parts fail during this period, we provide replacement parts at no cost and assist with installation. Post-warranty, we continue offering free technical support, though replacement parts will incur charges. We are committed to lifelong after-sales service. In addition to printers, we supply spare parts and a wide range of premium inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various advertising industry-related printing materials and products.
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