Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd stands as a paragon of excellence in the digital printing industry. With an illustrious history spanning nearly two decades, our extensive product range includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve an impressive clientele of over 3,000 satisfied customers across 124 countries. Our esteemed reputation as a Gold Supplier on Made-in-China is a sterling testament to our unwavering commitment to superior quality and unparalleled customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We provide a variety of secure payment options to suit your convenience. You can opt for Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, or Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we guarantee to arrange delivery within 5-7 working days. Shipping timeframes vary: air shipments typically take 3-5 days, while sea shipments range from 7 to 40 days, depending on your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched through reliable sea or international express delivery services such as DHL, FedEx, TNT, and UPS, ensuring its safe and timely arrival. Additionally, we provide insurance to guarantee the security of your shipment, offering you peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will promptly provide you with the Bill of Lading or a tracking number. You can conveniently monitor your shipment in real-time online using your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure a seamless setup. Our proficient engineers, fluent in English, are available to travel to your location for on-site installation and training. Alternatively, you can visit our factory for free, in-depth training. We also provide detailed installation manuals, step-by-step tutorial videos, and continuous online support to help you operate the machine effortlessly.
Q: What is the Warranty Policy?
A: Our robust 1-year warranty ensures any malfunctioning electronic parts will be replaced free of charge, with our full assistance. Post-warranty, we continue to offer free technical support while replacement parts are charged. Our commitment to quality extends beyond the warranty period, providing lifelong after-sales service. We also supply spare parts, a variety of inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, and a comprehensive range of printing materials and advertising-related products.
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