Guangzhou Baicheng Digital Equipment Co., Ltd was established in the vibrant Panyu District of Guangzhou City, renowned for its convenient transportation and picturesque surroundings. Specializing in cutting-edge digital inkjet printers, our company boasts extensive experience in the inkjet printing industry. Our diverse portfolio includes state-of-the-art UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. We have made an indelible mark on the global printing industry, continuously pushing the boundaries of innovation and excellence.
To achieve international excellence and set new benchmarks for the printing industry, we've assembled a team of top-tier talents and cutting-edge technology. Our machine designs are crafted by a prestigious Japanese design team, with Korea's elite research and development team enhancing the technology. We partner with leading domestic board card companies to produce the most reliable and vibrant printing equipment. Our mission is to ensure customers' production stability while offering world-class products, top-notch solutions, and unparalleled after-sales service. Our corporate philosophy emphasizes innovation through stability and efficient growth. We are dedicated to resolving customer issues and leading industry trends, setting new standards for the entire sector.
Additionally, we are deeply committed to developing new products tailored to diverse needs. Our company employs advanced marble platforms and infrared inspection equipment to rigorously uphold product quality. Following the principle of mutual benefits, we have earned a sterling reputation among customers for our professional services, superior products, and competitive pricing. We warmly invite customers from both domestic and international markets to join us in achieving mutual success through collaboration.
Q: I don't know much about your company. How can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been providing exceptional sales and after-sales services for nearly two decades. With an extensive portfolio that includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we have garnered the trust of over 3,000 customers spanning 124 countries.
Q: What payment methods do you accept? Can I use a credit card?
A: We offer various payment options to suit your needs, including Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long does it take to receive my order?
A: Once we receive your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping time varies: approximately 3 to 5 days by air, and 7 to 40 days by sea, depending on the destination country.
Q: How will I receive my order? Is shipping safe?
A: We ensure the safe delivery of your order through trusted sea freight or international express services like DHL, FedEx, TNT, and UPS. We also purchase insurance to guarantee the safety of your shipment.
Q: How can I track my shipment? How do I contact the carrier?
A: Upon dispatch, we will provide you with the Bill of Lading or tracking number. You can easily track your shipment online via your phone or computer at any time.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our skilled engineers, fluent in English, can travel to your location for installation and training. You are also welcome to visit our factory for free training. Additionally, we provide detailed installation manuals, videos, and online support to ensure you can operate the machine efficiently. Our extensive experience guarantees a smooth installation process.
Q: What is your warranty policy?
A: We offer a 1-year warranty on our products. Within this period, if any electronic parts malfunction, we will provide replacement parts free of charge and assist with the installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. Our commitment to quality ensures that we maintain high production standards while providing affordable pricing. Additionally, we supply a variety of spare parts, including Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, and other related products for the advertising industry.
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