Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of dedicated expertise in selling and servicing a range of high-quality printing equipment, including UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a loyal customer base extending across more than 124 countries and over 3,000 satisfied clients globally, we ensure your utmost trust and confidence in our top-notch products and exceptional services.
Q: How to pay? Can I use credit card?
A: We offer a variety of payment methods to suit your convenience, including Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Delivery time varies based on the shipping method: expect 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon order confirmation, we meticulously arrange for shipment via sea or international express services such as DHL, FedEx, TNT, or UPS. We ensure the utmost safety of your goods and even purchase insurance to provide an added layer of protection for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items have been shipped, we will provide you with the Bill of Lading or a tracking number. This allows you to monitor your shipment in real-time via your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure a seamless setup. Our proficient English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free, in-depth training. Additionally, we provide detailed manuals, video tutorials, and online assistance to guide you through the installation and operation process.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty period, we continue to offer free technical support, although replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. In addition to our printers, we supply a range of spare parts and high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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