Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd., with a distinguished legacy of nearly two decades, excels in the sale and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our expansive clientele, spanning over 124 countries, includes more than 3000 satisfied customers. This extensive experience and global reach are testaments to our reliability, ensuring your absolute trust and confidence in our premium services.
Q: How to pay? Can I use credit card?
A: We offer an array of convenient payment methods to suit your preferences: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Depending on the delivery method chosen, anticipate your goods to arrive within 3 to 5 days by air or 7 to 40 days by sea, tailored to your geographic location.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously coordinate the shipment through sea or leading international express services like DHL, FedEx, TNT, or UPS. Our commitment to safety ensures your goods are well-protected, and we also acquire insurance for added assurance and peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Following the shipment of your items, we provide you with the Bill of Lading or tracking number, allowing you to track your order in real-time via your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer thorough installation support. Our proficient English-speaking engineers are available to travel to your site for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also provide extensive manuals, video tutorials, and online assistance to ensure seamless operation of your machine.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. Within this period, if any electronic parts malfunction, we provide replacement parts at no cost and assist with the installation. Post-warranty, we continue to offer complimentary technical support, though replacement parts will incur a charge. We are committed to lifelong after-sales service. Apart from printers, we supply spare parts and a diverse range of high-quality inks including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials catering to the advertising industry.
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