Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a customer base spanning over 124 countries and more than 3000 delighted clients globally, we assure you of our unwavering commitment to quality and service excellence, fostering your utmost trust and confidence in our capabilities.
Q: How to pay? Can I use credit card?
A: We offer a multitude of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Post receipt of your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea, contingent on your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we carefully arrange shipment either by sea or through top-tier international express services like DHL, FedEx, TNT, or UPS. We prioritize the utmost safety for your goods and purchase insurance as an additional measure to ensure your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for complimentary training. We also provide detailed manuals, video tutorials, and online support to ensure you can operate the machine effortlessly.
Q: What is Warranty Policy?
A: Our products come with a comprehensive 1-year warranty. During this period, if any electronic components fail, we will supply replacement parts at no cost and provide assistance with installation. After the warranty expires, we continue to offer free technical support, though replacement parts will incur a charge. We are dedicated to providing lifelong after-sales service. Beyond printers, we supply spare parts and a diverse range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products essential to the advertising industry.
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