Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is designed to cater to an array of applications including bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This versatile machine has significantly advanced global printing standards. To achieve international excellence and set new industry benchmarks, we have assembled a team of top talents and integrated advanced technologies. The printer's sleek design is a masterpiece from a renowned Japanese design team, while Korea's top R&D experts contribute to its cutting-edge functionality. Utilizing leading domestic board card technology, we are committed to delivering the most stable and vibrant printing solutions, ensuring seamless and reliable production for our clients. Our mission is to offer world-class products, premier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and establish new standards.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has proudly stood as a beacon of trust and reliability in the industry for nearly two decades. Committed to excellence, we offer a comprehensive suite of sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation extends across 124 countries, with a robust client base exceeding 3000 satisfied customers. As a Gold Supplier, our dedication to quality and customer satisfaction is both recognized and celebrated globally.
Q: How to pay? Can I use a credit card?
A: We provide an array of payment options tailored for your convenience, including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram. Each method is designed to ensure a seamless and secure transaction process, making your purchasing experience hassle-free.
Q: How long can I receive the goods?
A: After confirming your payment, we expedite the delivery process, ensuring dispatch within 5-7 working days. The shipping duration varies by method: approximately 3-5 days by air and 7-40 days by sea, contingent upon your location. Our commitment is to timely and efficient delivery, ensuring your satisfaction.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing an order with us, we manage the shipping through reliable sea freight or international express couriers such as DHL, FedEx, TNT, and UPS. We prioritize the safety and integrity of your goods, providing insurance to guarantee the security of your order throughout its journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will furnish you with the Bill of Lading or tracking number. This enables you to monitor the real-time location of your shipment via your phone or computer, keeping you informed at every stage of the process.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support to ensure seamless setup. An English-speaking engineer can visit your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed installation manuals, step-by-step instructional videos, and online support to help you operate the machine with proficiency.
Q: What is your Warranty Policy?
A: Our products come with a 1-year warranty. During this period, should any electronic components fail, we will send replacement parts at no cost and guide you through the replacement process. Even after the warranty period, we continue to offer free technical support. While replacement parts are no longer free, our commitment to lifelong service remains steadfast. We uphold high production standards, ensuring quality without inflating costs. Additionally, we provide spare parts and various types of ink (Eco Solvent, Solvent, UV, Pigment, Sublimation), along with other related advertising materials.
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