Guangzhou Baicheng Digital Equipment Co., Ltd, a trailblazer in the digital printing landscape, excels in the research, production, sales, and service of state-of-the-art digital printing equipment. Leading our innovative product line is the small-size UV flatbed printer, a game-changer for industries such as bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, as well as direct printing on hardware and plastic. Committed to pushing the boundaries of global printing innovation, we seamlessly blend cutting-edge technology and expert talent to redefine industry standards. Our printer's elegant design is the brainchild of a celebrated Japanese design team, complemented by the expertise of Korea's finest R&D specialists and premier domestic board card companies, ensuring unparalleled stability and vividness in every print. We are dedicated to providing world-class products, outstanding solutions, and top-tier after-sales service. Our corporate philosophy is driven by innovation through stability, development efficiency, and a relentless focus on solving customer problems, leading the printing industry's future and setting new benchmarks for excellence.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of excellence in the digital printing industry. With nearly two decades of unparalleled experience, our diverse product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 satisfied customers across 124 countries. Our esteemed reputation as a Gold Supplier on Made-in-China is a testament to our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer a variety of secure and convenient payment methods to suit your needs. You can opt for Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we will arrange for delivery within 5-7 working days. Shipping time will vary: 3-5 days by air, and 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be shipped via sea or international express delivery services such as DHL, FedEx, TNT, and UPS, ensuring safe arrival. Additionally, we provide insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will supply you with the Bill of Lading or a tracking number. You can monitor your shipment online in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled engineers, fluent in English, can travel to your location for on-site installation and training. Alternatively, you can visit our factory for free, hands-on training. Moreover, we provide detailed installation manuals, tutorial videos, and online support to ensure you can operate the machine seamlessly.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. Should any electronic parts malfunction during this period, we will send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, but replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. We also provide spare parts and a range of inks including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with printing materials and other advertising-related products.
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