Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of experience, our extensive product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Serving over 3,000 satisfied customers across 124 countries, our impeccable reputation is reinforced by our status as a Gold Supplier on Made-in-China, highlighting our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer an array of payment methods designed for your convenience and security. Choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram to complete your transaction seamlessly.
Q: How long can I receive the goods?
A: Upon receipt of your deposit or full payment, we will promptly schedule delivery within 5-7 working days. Shipping times vary: anticipate 3-5 days by air, and between 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be securely dispatched via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. To further ensure its safety, we provide comprehensive insurance coverage for your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Post-shipment, we will supply you with the Bill of Lading or a tracking number. This enables real-time monitoring of your shipment online using your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We provide comprehensive installation support tailored to your needs. Our experienced English-speaking engineers can travel to your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed installation manuals, tutorial videos, and online support to ensure you can operate the machine effortlessly.
Q: What is the Warranty Policy?
A: We provide a robust 1-year warranty. During this period, should any electronic parts malfunction, we will dispatch replacement parts at no additional cost and guide you through the replacement process. After the warranty, our technical support remains free, though replacement parts will be charged. Our dedication to quality extends beyond the warranty period, offering lifelong after-sales service. We also supply spare parts and various inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, along with printing materials and other advertising-related products.
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