Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. brings nearly two decades of unparalleled expertise in the sale and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our expansive reach covers more than 124 countries, satisfying over 3000 clients globally. With our extensive experience and a broad, loyal customer base, you can trust in the exceptional quality and reliability of our services.
Q: How to pay? Can I use credit card?
A: We offer a variety of convenient payment methods to meet your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Shop with ease and confidence with our flexible payment options.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we promise to dispatch your order within 5 to 7 working days. For delivery, expect it to arrive within 3 to 5 days by air or between 7 to 40 days by sea, depending on your geographical location. We ensure timely and efficient delivery to meet your needs.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we carefully arrange for shipment by sea or international express services such as DHL, FedEx, TNT, or UPS. To ensure the utmost safety of your goods, we also purchase insurance, providing you with an added layer of protection and peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time using your phone or computer, keeping you updated every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We provide thorough installation support to ensure seamless operation. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Additionally, you are welcome to visit our factory for complimentary training sessions. We also offer detailed manuals, video tutorials, and online support to assist you every step of the way.
Q: What is Warranty Policy?
A: Our products include a comprehensive 1-year warranty. Should any electronic parts malfunction within this period, we will provide replacement parts free of charge and guide you through the installation process. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. We are committed to providing lifelong after-sales service. In addition to printers, we supply spare parts and a wide range of premium inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials and products tailored to the advertising industry.
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