Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. proudly holds nearly two decades of unparalleled expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our vast experience is evidenced by a flourishing customer base spanning over 124 countries and more than 3000 gratified clients worldwide. This robust track record ensures that you can place your utmost trust and confidence in our comprehensive services.
Q: How to pay? Can I use credit card?
A: We provide a variety of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously arrange shipment either by sea or through international express services like DHL, FedEx, TNT, or UPS. We ensure utmost safety for your goods and also procure insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we provide you with the Bill of Lading or tracking number, enabling you to track your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you may visit our factory for complimentary training. We also provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine seamlessly.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, should any electronic parts fail, we will supply replacement parts at no cost and assist with installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we offer spare parts and a vast range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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