Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our impressive clientele spans over 124 countries, with more than 3000 satisfied clients worldwide. This extensive experience and our global footprint ensure that you can place your utmost trust and confidence in our services.
Q: How to pay? Can I use credit card?
A: We offer a variety of convenient payment methods to suit your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will promptly prepare your order and dispatch it within 5 to 7 working days. Delivery timelines vary based on the shipping method: expect 3 to 5 days by air, or 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Following your order placement, we meticulously handle the shipment via sea or reputable international express services like DHL, FedEx, TNT, or UPS. To ensure maximum safety, we purchase insurance, providing you with peace of mind regarding your goods' security during transit.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Upon shipment, we will provide you with the Bill of Lading or a tracking number. This allows you to monitor your shipment's progress in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also provide detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist with installation. After the warranty expires, we continue to offer free technical support, although replacement parts will be charged. We pride ourselves on offering lifelong after-sales service. In addition to printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials pertinent to the advertising industry.
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