Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in the sale and servicing of cutting-edge UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a clientele spread across more than 124 countries and over 3000 satisfied clients worldwide, we guarantee your utmost trust and confidence in our premier services.
Q: How to pay? Can I use credit card?
A: We offer a variety of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Depending on your location, anticipate delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we meticulously arrange shipment either by sea or via international express services such as DHL, FedEx, TNT, or UPS. We ensure maximum safety for your goods and purchase insurance for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also supply detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will provide replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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