Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. brings nearly twenty years of unparalleled expertise in the sales and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our trusted brand is recognized across 124 countries with over 3000 satisfied clients globally. These accolades reflect our commitment to earning your utmost trust and confidence in our superior services.
Q: How to pay? Can I use a credit card?
A: We strive for your convenience with a variety of payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the one that best suits your needs.
Q: How long can I receive the goods?
A: After we receive your deposit or full payment, we promise to dispatch your order within 5 to 7 working days. Depending on your location, delivery can be expected within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: We ensure meticulous shipment arrangements, whether by sea or international express such as DHL, FedEx, TNT, or UPS. Your goods' safety is our priority; hence, we also purchase insurance to add an extra layer of protection for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we'll provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support. Our skilled English-speaking engineers can travel to your site for hands-on installation and training. Alternatively, you can visit our factory for free training. We also offer detailed manuals, video tutorials, and online assistance to ensure seamless operation of your new equipment.
Q: What is Warranty Policy?
A: Our products come with a comprehensive 1-year warranty. If any electronic parts fail during this period, we will provide replacement parts free of charge and assist with installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on lifelong after-sales service. In addition to printers, we offer spare parts and a broad range of high-quality inks—Eco Solvent, Solvent, UV, Pigment, and Sublimation inks—along with various printing materials and products tailored for the advertising industry.
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