Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our commitment to quality and excellence has earned us a loyal customer base spanning more than 124 countries, with over 3000 satisfied clients worldwide. Trust and confidence in our services are not just expected, but guaranteed.
Q: How to pay? Can I use credit card?
A: We offer a plethora of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the one that best suits your needs.
Q: How long can I receive the goods?
A: After receiving your deposit or full payment, we expedite your order, dispatching it within 5 to 7 working days. Your delivery timeframe depends on the shipment method: expect 3 to 5 days by air freight or 7 to 40 days by sea, contingent on your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously coordinate the shipment through sea or international express carriers like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and purchase insurance to provide an extra layer of protection, ensuring your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: As soon as your items are shipped, we will provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time from your phone or computer, ensuring you stay informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure a seamless setup. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free training. We also provide detailed manuals, video tutorials, and online support to ensure you can operate the machine effortlessly.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist with installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and an array of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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