Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is designed to cater to an array of applications including bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This versatile machine has significantly advanced global printing standards. To achieve international excellence and set new industry benchmarks, we have assembled a team of top talents and integrated advanced technologies. The printer's sleek design is a masterpiece from a renowned Japanese design team, while Korea's top R&D experts contribute to its cutting-edge functionality. Utilizing leading domestic board card technology, we are committed to delivering the most stable and vibrant printing solutions, ensuring seamless and reliable production for our clients. Our mission is to offer world-class products, premier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and establish new standards.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a beacon of reliability in the industry for nearly two decades. We excel in providing top-notch sales and after-sales services for UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our extensive global reach spans over 124 countries, and we proudly serve a customer base of more than 3000 satisfied clients. As a Gold Supplier, our commitment to quality and customer satisfaction is evident.
Q: How to pay? Can I use a credit card?
A: We accommodate a wide array of payment methods for your convenience. These include Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram. Each option ensures a smooth and secure transaction process.
Q: How long can I receive the goods?
A: Once your payment is confirmed, we promptly arrange delivery within 5-7 working days. Shipping time varies depending on your location: approximately 3-5 days by air and 7-40 days by sea. We are committed to ensuring your order reaches you in a timely and efficient manner.
Q: How to receive my order? Is it safe during shipping?
A: We ensure your order's safe delivery through sea freight or reputable international express couriers such as DHL, FedEx, TNT, and UPS. We prioritize the security of your goods by including insurance, safeguarding your order throughout its journey.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After dispatching your items, we provide you with the Bill of Lading or a tracking number. This enables you to monitor the shipment in real-time via your phone or computer, keeping you informed every step of the way.
Q: How about the machine installation if I don't know how to install?
A: We offer thorough installation support. If needed, an English-speaking engineer can be dispatched to your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also provide detailed installation manuals, instructional videos, and online support to ensure you master the operation of the machine.
Q: What is your Warranty Policy?
A: We provide a comprehensive 1-year warranty on our products. During this period, if any electronic parts malfunction, we will send you replacement parts at no additional cost and guide you through the replacement process. Post-warranty, we continue to offer free technical support. While replacement parts are chargeable, our lifelong commitment to after-sales service persists. We prioritize quality over low costs, maintaining high production standards while keeping prices competitive. Additionally, we supply spare parts and a variety of inks (Eco Solvent, Solvent, UV, Pigment, Sublimation) along with other related advertising materials.
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