Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. shines with nearly two decades of specialization in the sales and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With over 3000 contented clients in more than 124 countries, our reputation attests to the trust and confidence our global customer base places in us.
Q: How to pay? Can I use credit card?
A: We cater to your payment convenience by offering diverse methods: Ali Trade Assurance, credit card via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After receiving your deposit or full payment, we guarantee to dispatch your order within 5 to 7 working days. Your delivery will reach you within 3 to 5 days by air or 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon order confirmation, we meticulously arrange shipment via sea or international express like DHL, FedEx, TNT, or UPS. To ensure utmost safety for your goods, we also purchase insurance, providing an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number, allowing you to track your shipment in real-time on your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer all-encompassing installation support. Our experienced English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products come with a comprehensive 1-year warranty. During this period, if any electronic parts malfunction, we will provide replacement parts at no cost and assist with installation. Post-warranty, we continue to offer free technical support, with replacement parts available for a fee. We are committed to providing lifelong after-sales service. In addition to printers, we supply spare parts and a wide range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials for the advertising industry.
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