Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. proudly stands as a beacon of reliability with nearly two decades of expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Serving over 3000 delighted clients across more than 124 countries, our track record of excellence ensures your utmost trust and confidence in our unparalleled services.
Q: How to pay? Can I use credit card?
A: We provide a variety of payment methods tailored for your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once your deposit or full payment is received, we guarantee to dispatch your order within 5 to 7 working days. Delivery spans 3 to 5 days by air or 7 to 40 days by sea, varying with your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment either by sea or through leading international express couriers like DHL, FedEx, TNT, or UPS. We prioritize the utmost safety for your goods, complemented by insurance coverage for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer thorough installation support. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training sessions. We also provide comprehensive manuals, video tutorials, and online support to ensure seamless operation of the machine.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. Within this period, should any electronic components fail, we will supply replacement parts free of charge and assist with installation. Post-warranty, we continue to offer free technical support while replacement parts will be billed. We pride ourselves on delivering lifelong after-sales service. In addition to printers, we supply spare parts and a vast array of top-notch inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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