Guangzhou Baicheng Digital Equipment Co., Ltd., founded in the picturesque Panyu District of Guangzhou City, is your gateway to cutting-edge digital inkjet printing technology. Renowned for our expertise and extensive experience in the inkjet printing industry, we take pride in offering a diverse range of high-quality products. Our portfolio includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our innovations have left an indelible mark on the global printing landscape.
Striving to achieve international excellence and set new benchmarks in the printing industry, we have amassed a team of elite talents and cutting-edge technology. Our machines' sleek designs are crafted by a distinguished Japanese design team, while Korea's leading research and development experts ensure technological superiority. Collaborating with top-tier domestic board card companies, we are dedicated to producing the most stable and vibrant printing equipment, ensuring seamless and reliable production for our customers. Our commitment extends beyond products to world-class solutions and exceptional after-sales service. Corporate Production Philosophy: Innovate in stability, develop with efficiency. Corporate Service Philosophy: Resolving customer issues is our paramount duty. Corporate Development Philosophy: Lead the printing trend, establish new industry standards.
Moreover, we are relentlessly pursuing the development of new products to cater to diverse requirements. Our company boasts a marble platform and infrared inspection equipment, ensuring stringent quality control. Upholding the principle of mutual benefits has earned us a sterling reputation among our clientele, thanks to our professional services, exceptional products, and competitive pricing. We extend a warm welcome to customers both domestically and internationally to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly two decades, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our commitment to excellence has garnered us a satisfied clientele of over 3000 customers across more than 124 countries.
Q: How to pay? Can I use credit card?
A: You have a variety of payment options to choose from, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram. This flexibility ensures a smooth and secure transaction process for our valued customers.
Q: How long can I receive the goods?
A: Upon receipt of your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping times vary based on the method and destination: approximately 3 to 5 days by air freight, and 7 to 40 days by sea, depending on the country.
Q: How to receive my order? Is it safe during shipping?
A: We prioritize the safe delivery of your order. Depending on your preference, we can arrange shipping by sea or through reputable international express couriers such as DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to guarantee the safety of your goods, offering you peace of mind throughout the shipping process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. This allows you to track your shipment online, in real-time, using your phone or computer, ensuring you are always informed about the status of your delivery.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure you can operate your machine with ease. Our skilled engineers, proficient in English, can travel to your location for in-person installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to guide you through the process.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. Should any electronic parts fail within this period, we will provide replacement parts at no cost and assist you in their installation. Post-warranty, we continue to offer free technical support. While replacement parts will no longer be free, our commitment to lifelong after-sales service remains. We prioritize quality, ensuring high production standards and affordable prices. Additionally, we offer a range of spare parts and inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as various printing materials and products related to the advertising field.
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