Guangzhou Baicheng Digital Equipment Co., Ltd., beautifully situated in the scenic Panyu District of Guangzhou City, features both exceptional transportation access and a breathtaking environment. As pioneers in digital inkjet printers, we leverage our profound expertise to lead the industry. Our remarkable array of products includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. We have made significant contributions to the global evolution of printing technology.
Pursuing international excellence and setting new industry standards, we have assembled a team of exceptionally skilled professionals and state-of-the-art technology. The aesthetics of our machines are masterfully designed by a renowned Japanese team, our R&D is driven by Korea's finest, and we partner with elite domestic board card companies to ensure unmatched stability and brilliance in our printing equipment. We assure our customers of seamless production with our world-class products, premier solutions, and outstanding after-sales service. Our corporate ethos encompasses: Production Philosophy - Innovate within stability, develop with efficiency. Service Philosophy - Resolving customer issues is our mission. Development Philosophy - Leading the printing trend and establishing new benchmarks for the industry.
Additionally, we are committed to continuously innovating and developing new products to meet a variety of needs. Our company is equipped with a precision marble platform and state-of-the-art infrared inspection equipment to guarantee stringent quality control. Upholding the business principle of mutual benefits, we have earned an excellent reputation for our professional services, top-quality products, and competitive pricing. We warmly invite customers, both domestic and international, to join us for shared success and mutual growth.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a beacon of trust and excellence for nearly 20 years. We pride ourselves on outstanding sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our reputable name is strengthened by our extensive customer base, spanning over 124 countries and delighting more than 3000 clients worldwide. We are also a Gold Supplier on Alibaba, underscoring our commitment to reliability and quality.
Q: How to pay? Can I use credit card?
A: For your convenience, we offer a variety of payment methods. You can utilize Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we expedite the delivery process within 5 to 7 working days. Shipping durations vary: by air, expect 3 to 5 days; by sea, anticipate 7 to 40 days, depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: Post-order, we ensure secure shipping through sea or international express services such as DHL, FedEx, TNT, and UPS. We also purchase insurance for your order to further guarantee its safety.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. You can conveniently track your shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: Our English-speaking engineers can travel to your location for installation and training. Alternatively, you can visit our factory for comprehensive, free training. We also offer detailed installation manuals, instructional videos, and online support to ensure a smooth installation experience.
Q: What is the Warranty Policy?
A: We back our products with a 1-year warranty. Should any electronic parts fail within this period, we will provide replacement parts free of charge and assist with installation. After the warranty, we continue to offer free technical support, although replacement parts will be charged. We remain dedicated to lifelong after-sales service. Our products are synonymous with high quality, produced to stringent standards at affordable prices. Additionally, we supply spare parts and various inks (Eco Solvent, solvent, UV, pigment, sublimation) and other advertising-related materials.
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