Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. is a beacon of reliability with nearly two decades of unparalleled expertise in the distribution and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our sterling reputation is backed by a distinguished clientele that spans 124 countries and over 3000 immensely satisfied customers worldwide. Your trust is our paramount concern, and our proven track record ensures your absolute confidence in our services.
Q: How to pay? Can I use credit card?
A: We provide an array of secure and convenient payment options tailored to your needs: Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Depending on your location, delivery is typically swift, taking 3 to 5 days by air, or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we meticulously coordinate the shipment, whether by sea or through reputable international couriers like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and procure insurance for added security, ensuring a seamless and worry-free delivery process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are dispatched, we will promptly provide you with the Bill of Lading or tracking number, allowing you to conveniently monitor your shipment in real time from your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer exceptional installation support to ensure a smooth setup process. Our proficient, English-speaking engineers are available to travel to your location for hands-on installation and training. Alternatively, you can visit our factory for comprehensive training at no extra cost. Additionally, we provide detailed manuals, step-by-step video tutorials, and online assistance to help you seamlessly operate your new machine.
Q: What is Warranty Policy?
A: Our products come with a robust 1-year warranty. Should any electronic parts fail during this period, we will supply replacement parts at no cost and provide guidance on installation. Even after the warranty period, we continue to offer free technical support, with replacement parts available for purchase. We are committed to delivering lifelong after-sales service. Beyond printers, we also offer a vast range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials and products pertinent to the advertising industry.
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