Guangzhou Baicheng Digital Equipment Co., Ltd., established in the picturesque Panyu District of Guangzhou City, is a beacon of innovation and excellence in digital inkjet printers. Our premium location offers unparalleled convenience and stunning environment. With extensive experience in the inkjet printing industry, we specialize in producing cutting-edge UV flatbed printers, UV roll-to-roll, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and advanced DTF and DTG printers. Our unwavering commitment has made a significant impact on the global printing landscape.
To attain international preeminence and redefine industry standards, we've assembled a stellar team of talents and integrated state-of-the-art technology. Our machines boast a sophisticated design by a renowned Japanese team, with top-tier Korean R&D collaboration, and utilize superior domestic board card technology, ensuring unparalleled stability and vibrant printing results. We are dedicated to facilitating our customers' seamless production processes. Our promise is to deliver world-class products, top-notch solutions, and exceptional after-sales service. Our corporate philosophy emphasizes innovation through stability, efficiency in development, and a steadfast commitment to solving customer issues. We aim to lead the printing industry trend and set new benchmarks.
We are unwavering in our efforts to innovate and develop new products to cater to diverse needs. Our state-of-the-art marble platform and infrared inspection equipment ensure stringent quality control. Guided by the principle of mutual benefits, we have earned a sterling reputation for our professional services, superior products, and competitive pricing. We extend a warm invitation to customers, both domestic and international, to join hands with us in pursuing common success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a trusted name in the industry for nearly 20 years. With a robust sales and after-sales service network, we specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our reputation is solidified by our extensive clientele, exceeding 3000 satisfied customers in over 124 countries.
Q: How to pay? Can I use credit card?
A: We offer various convenient payment methods including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, and Telegraphic Transfer (T/T). Additionally, you can use Western Union and MoneyGram to complete your transactions with us.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we typically arrange shipment within 5 to 7 working days. Delivery times vary by method: air shipments usually arrive in 3 to 5 days, while sea shipments can take between 7 and 40 days, depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: When you place an order with us, we coordinate secure shipping through sea freight or international express services like DHL, FedEx, TNT, and UPS. Rest assured, we handle your goods with utmost care and purchase insurance for added protection, ensuring your order arrives safely.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can conveniently track your shipment online at any time using your phone or computer, keeping you updated on your delivery status every minute.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support for your machine. Our skilled English-speaking engineers can travel to your location for in-person installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to ensure you can operate the machine confidently.
Q: What is Warranty Policy?
A: We offer a 1-year warranty on our machines. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in the replacement process. After the warranty period, we continue to provide free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service as long as you use our printer. While we offer competitive prices, we prioritize quality, adhering to high production standards. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as other related advertising materials.
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