Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of illustrious experience, our diverse product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Trusted by over 3,000 customers across 124 countries, our reputation shines as a Gold Supplier on Made-in-China, affirming our unwavering commitment to superior quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer a variety of secure and convenient payment methods. Choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram to complete your purchase with ease and confidence.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we will promptly arrange delivery within 5-7 working days. Shipping time varies by method: expect 3-5 days by air and between 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be securely dispatched via sea or international express services like DHL, FedEx, TNT, and UPS. To further ensure the safety of your shipment, we provide comprehensive insurance coverage, guaranteeing secure delivery.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will supply you with the Bill of Lading or a tracking number. This enables you to monitor your shipment in real-time online, using your phone or computer, ensuring you stay updated with its progress.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support to ensure your seamless operation. Our expert engineers, fluent in English, can visit your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also offer detailed installation manuals, tutorial videos, and online support.
Q: What is the Warranty Policy?
A: Our robust 1-year warranty covers any electronic part malfunctions, with free replacement parts and assistance provided. Post-warranty, we continue to offer free technical support while replacement parts are chargeable. Our commitment extends to lifelong after-sales service. We also offer a wide range of spare parts and inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and advertising-related products.
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