Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our extensive customer base spans over 124 countries with more than 3000 delighted clients globally. These credentials stand as a testament to our unwavering commitment to earning your utmost trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: We offer a wide array of payment methods tailored for your convenience: Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we are committed to dispatching your order within a swift 5 to 7 working days. Delivery can be expected within 3 to 5 days by air or between 7 to 40 days by sea, depending on your specific location.
Q: How to receive my order? Is it safe during shipping?
A: After you place your order, we meticulously arrange for shipment either by sea or through trusted international express services like DHL, FedEx, TNT, or UPS. We prioritize the utmost safety for your goods and also secure insurance as an additional safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will promptly provide you with the Bill of Lading or tracking number, enabling you to monitor your shipment in real-time through your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for complimentary training. In addition, we provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine seamlessly.
Q: What is Warranty Policy?
A: Our products come with a robust 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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