Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in the sale and servicing of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With an esteemed customer base spanning over 124 countries and more than 3000 delighted clients globally, we assure your utmost trust and confidence in our top-tier services.
Q: How to pay? Can I use credit card?
A: We offer a plethora of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Following receipt of your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Your goods will typically arrive within 3 to 5 days by air or 7 to 40 days by sea, subject to your location.
Q: How to receive my order? Is it safe during shipping?
A: Upon order confirmation, we meticulously arrange shipment either by sea or via international express services such as DHL, FedEx, TNT, or UPS. We prioritize the utmost safety for your goods and also secure insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number, enabling real-time monitoring of your shipment via phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer all-encompassing installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed manuals, video tutorials, and online assistance to ensure you can operate the machine seamlessly.
Q: What is Warranty Policy?
A: Our products come with a comprehensive 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
){kind=link}