Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. proudly presents nearly two decades of unparalleled expertise in the sales and service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our excellence has been recognized by over 3000 satisfied clients across 124 countries, ensuring you of our unwavering commitment to quality and reliability.
Q: How to pay? Can I use credit card?
A: We cater to your convenience with a variety of payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Following your deposit or full payment, we guarantee to dispatch your order within 5 to 7 working days. Delivery times range from 3 to 5 days by air or 7 to 40 days by sea, based on your specific location.
Q: How to receive my order? Is it safe during shipping?
A: We take meticulous care in arranging your shipment by sea or through international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and include insurance to provide you with added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once shipped, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time on your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also supply detailed manuals, video tutorials, and online support to ensure seamless operation of your machine.
Q: What is Warranty Policy?
A: Our products carry a 1-year warranty. During this period, any electronic part failures will be addressed with free replacement parts, accompanied by our installation support. Post-warranty, we continue to offer free technical assistance, although replacement parts will be charged. We are dedicated to providing lifelong after-sales service. Additionally, we offer spare parts and a wide array of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside an extensive range of printing materials and products for the advertising industry.
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