Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a distinguished frontrunner in the digital printing industry, excelling in research, production, sales, and service of state-of-the-art printing solutions. Our leading innovation, the small-size UV flatbed printer, is a breakthrough that transforms various sectors such as bag & case printing, leather printing, personalized gift processing, electronics printing, toy printing, decorative printing, as well as direct printing on hardware and plastics. We are dedicated to spearheading global printing advancements by incorporating sophisticated technology and a team of seasoned experts to redefine industry standards. The sleek aesthetics of our machines are conceived by a celebrated Japanese design team, enhanced by Korea's foremost R&D specialists, and supported by top-tier domestic board card companies, ensuring unparalleled stability and vibrant print quality. Our commitment is to provide world-class products, innovative solutions, and unmatched after-sales service, underpinned by a corporate philosophy of stability-driven innovation, efficient development, and relentless dedication to overcoming customer challenges. By doing so, we are shaping the future of printing and setting new benchmarks in the industry.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of experience, our product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 customers across 124 countries. Our reputation as a Gold Supplier on Made-in-China stands as a testament to our commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer multiple payment methods to ensure convenience and security. You can choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. The shipping time varies: expect 3-5 days by air, and between 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched via sea or international express delivery services like DHL, FedEx, TNT, and UPS, ensuring its safe arrival. Additionally, we provide insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can monitor your shipment online in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled engineers, fluent in English, can travel to your location for on-site installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, tutorial videos, and online support to ensure you can operate the machine seamlessly.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, but replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. We also provide spare parts and a range of inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, along with printing materials and other advertising-related products.
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