Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a beacon of reliability and excellence with nearly 20 years of rich experience in selling and servicing advanced UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve a vast global clientele, spanning over 124 countries, with more than 3000 delighted customers. Rest assured, your trust and confidence are paramount to our unwavering commitment to quality and service.
Q: How to pay? Can I use credit card?
A: We cater to diverse payment preferences for your utmost convenience. You can choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we swiftly process and dispatch your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Upon order confirmation, we meticulously arrange shipment by sea or international express services like DHL, FedEx, TNT, or UPS. Your goods' safety is our top priority; hence, we also purchase insurance for added security, ensuring a worry-free delivery experience.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we promptly provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment's status in real-time, effortlessly accessible via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We deliver a seamless installation experience with comprehensive support. Our skilled English-speaking engineers can visit your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. We also furnish detailed manuals, video tutorials, and online assistance to ensure smooth operation of your machine.
Q: What is Warranty Policy?
A: Our products are backed by a robust 1-year warranty. Should any electronic parts malfunction within this period, we will supply replacement parts free of charge and guide you through the installation process. Even after the warranty period, we offer continuous free technical support, though replacement parts will incur charges. We pride ourselves on our lifelong after-sales service. Beyond printers, we provide spare parts and a wide array of premium inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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