Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. shines with nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our legacy of excellence resonates with over 3000 satisfied clients spanning 124 countries worldwide. Entrust us with your needs, and experience unmatched reliability and confidence.
Q: How to pay? Can I use credit card?
A: We provide a wide array of payment methods tailored to your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Post order placement, we meticulously arrange shipment via sea or international express services like DHL, FedEx, TNT, or UPS. Ensuring the highest safety standards, we also purchase insurance as a protective measure for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Upon shipment of your items, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time through your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer extensive installation support. Our skilled English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for complimentary training. Additionally, we provide detailed manuals, video tutorials, and online assistance to ensure seamless machine operation.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. If any electronic components fail within this period, we will supply replacement parts at no cost and assist with the installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service. Beyond printers, we offer spare parts and a diverse range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside various printing materials and products essential for the advertising industry.
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