Guangzhou Baicheng Digital Equipment Co., Ltd. stands proudly as a beacon of innovation, leading the charge in the research, production, sales, and service of cutting-edge digital printing equipment. Our hallmark, the small-size UV flatbed printer, revolutionizes industries such as bags & cases, leather, bespoke gifts, electronics, toys, decorative items, and direct printing on hardware and plastic. With an unwavering commitment to global printing excellence, we blend avant-garde technology with exceptional talent to redefine industry standards. This extraordinary machine boasts an elegantly sleek design, crafted by a renowned Japanese design team, while Korea's top R&D specialists and premier domestic board card companies ensure unmatched stability and vibrant print quality. We are fervently committed to delivering world-class products, unparalleled solutions, and exemplary after-sales service. Our corporate ethos is anchored in innovation rooted in stability, efficient development, and an unyielding dedication to fulfilling customer needs. As we chart the course for the future of printing, we are setting new benchmarks for the industry.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd is a beacon of excellence in the digital printing industry. With nearly 20 years of experience, our product line includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 customers across 124 countries. Our reputation as a Gold Supplier on Made-in-China stands as a testament to our commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer multiple payment methods to ensure convenience and security. You can choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. The shipping time varies: expect 3-5 days by air, and between 7 to 40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched via sea or international express delivery services like DHL, FedEx, TNT, and UPS, ensuring its safe arrival. Additionally, we provide insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can monitor your shipment online in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support. Our skilled engineers, fluent in English, can travel to your location for on-site installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, tutorial videos, and online support to ensure you can operate the machine seamlessly.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, but replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. We also provide spare parts and a range of inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, along with printing materials and other advertising-related products.
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