Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our extensive customer base spans more than 124 countries, with over 3000 satisfied clients globally. We are dedicated to ensuring your utmost trust and confidence in our exceptional services.
Q: How to pay? Can I use credit card?
A: For your convenience, we offer a variety of payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Once you place your order, we meticulously arrange shipment either by sea or international express like DHL, FedEx, TNT, or UPS. We ensure the utmost safety of your goods and also purchase insurance as an additional safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After your items are shipped, we will provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure your smooth operation. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also offer detailed manuals, video tutorials, and online assistance.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will provide replacement parts at no cost and assist you with the installation. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We pride ourselves on providing lifelong after-sales service. Beyond printers, we supply spare parts and a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products relevant to the advertising industry.
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