Guangzhou Baicheng Digital Equipment Co., Ltd. is majestically situated in the picturesque environment of Panyu District, Guangzhou City, with the advantage of convenient transportation. As specialists in digital inkjet printers, our company boasts abundant experience in the inkjet printing industry. Our flagship products encompass UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, along with cutting-edge DTF and DTG printers. We have made indelible contributions to the evolution of global printing technology.
In our quest to achieve international excellence and set new benchmarks for the printing industry, we have assembled an elite team of talents and integrated advanced technologies. Our machine designs are the brainchild of a prestigious Japanese design team, fortified by Korea's top research and development experts, and backed by leading domestic board card companies. Our commitment is to produce the most stable, vibrant, and reliable printing equipment, ensuring the seamless production for our clients. We promise world-class products, top-tier solutions, and unparalleled after-sales service. Corporate Production Philosophy: Innovation rooted in stability, growth driven by efficiency. Corporate Service Philosophy: Resolving customer issues is our prime responsibility. Corporate Development Philosophy: Leading the printing industry trends and setting new standards.
Moreover, we are steadfast in our efforts to innovate and develop new products that meet diverse requirements. Our company employs a marble platform and infrared inspection equipment for stringent quality control. Upholding the principle of mutual benefits, we have earned a sterling reputation among our clientele due to our professional services, superior quality products, and competitive pricing. We warmly invite customers from both domestic and international markets to join us in achieving mutual success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been dedicated to providing exceptional sales and after-sales services for nearly two decades. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a vast client base exceeding 3000 customers across more than 124 countries, we have established ourselves as a trusted name in the industry. Moreover, we are proud to be recognized as a Gold Supplier on Alibaba, further cementing the reliability and quality of our offerings.
Q: How to pay? Can I use a credit card?
A: We offer a variety of payment options to suit your needs, including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How long can I receive the goods?
A: We ensure a swift delivery process, arranging shipment within 5-7 working days upon receiving your deposit or full payment. Depending on your location, shipping by air typically takes 3 to 5 days, while sea shipping ranges from 7 to 40 days.
Q: How to receive my order? Is it safe during shipping?
A: Rest assured, your order is in safe hands. We coordinate shipping via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. To further safeguard your items, we also purchase insurance for your shipment. Your goods will be securely packaged and handled with care.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will promptly provide you with the Bill of Lading or tracking number. This allows you to monitor the status of your shipment in real-time through your phone or computer, ensuring you are always informed of its whereabouts.
Q: How about the machine installation if I don't know how to install?
A: Installation is made easy with our comprehensive support. We can dispatch a proficient English-speaking engineer to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for complimentary training. We also offer detailed installation manuals, instructional videos, and online support to ensure you can operate your machine with confidence.
Q: What is the Warranty Policy?
A: We stand by the quality of our products with a 1-year warranty. Should any electronic parts require replacement during this period, we will provide them at no cost, along with guidance on installation. Beyond the warranty, we continue to offer free technical support, though replacement parts will be charged. Our commitment to lifelong after-sales service means you can rely on us for ongoing support. We prioritize quality, maintaining rigorous production standards while offering competitive prices. Additionally, we provide a wide range of supplies including spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, and other related advertising materials.
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