Guangzhou Baicheng Digital Equipment Co., Ltd. was founded in the scenic Panyu District of Guangzhou City, offering seamless transportation and a lush environment. Specializing in digital inkjet printers, our company boasts extensive expertise in the inkjet printing industry. Our diverse product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and state-of-the-art DTF and DTG printers. We have made significant contributions to the evolution of global printing technology.
To achieve excellence on an international stage and set new benchmarks in the printing industry, we have recruited top talent and integrated cutting-edge technology. Our machines feature designs crafted by an elite Japanese design team, with development spearheaded by Korea's finest R&D experts. Utilizing premium components from leading domestic board card companies, we are dedicated to producing the most stable and vibrant printing equipment, ensuring smooth and reliable customer operations. We pledge to deliver world-class products, top-notch solutions, and unparalleled after-sales service. Our corporate production philosophy emphasizes innovation in stability and development in efficiency. We are committed to resolving customer issues as our duty and aim to guide printing trends while setting new industry standards.
Moreover, we are committed to innovation by continuously developing new products to meet diverse customer needs. Our company employs a marble platform and infrared inspection equipment to rigorously ensure product quality. By adhering to our business principle of mutual benefits, we have earned a trustworthy reputation among our clientele, thanks to our professional services, high-quality products, and competitive pricing. We warmly invite customers, both domestic and international, to join us in achieving mutual success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly two decades, providing comprehensive sales and after-sales services. Specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we proudly serve over 3000 customers in more than 124 countries globally.
Q: How to pay? Can I use a credit card?
A: We offer flexible payment options including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. The shipping duration varies: approximately 3 to 5 days by air and 7 to 40 days by sea, depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing an order, we will coordinate shipping via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. Your goods' safety is paramount, and we ensure secure packing and insurance coverage for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: We will provide the Bill of Lading or tracking number once your items are shipped. You can easily track the shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: To ensure a smooth installation, we can send a proficient English-speaking engineer to your location for hands-on setup and training. Alternatively, you are welcome to visit our factory for complimentary training. We also offer detailed installation manuals, instructional videos, and online support, leveraging our extensive experience.
Q: What is the Warranty Policy?
A: We offer a 1-year warranty covering electronic parts. If any issues arise during this period, we will provide replacement parts free of charge and assist in their installation. After the warranty period, we continue to offer technical support at no cost, though replacement parts will be chargeable. Our commitment to quality ensures lifelong after-sales support. Additionally, we supply spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, printing materials, and other related products for the advertising industry.
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