Nestled in the scenic Panyu District of Guangzhou City, Guangzhou Baicheng Digital Equipment Co., Ltd. thrives amidst seamless transportation and an enchanting environment. With profound expertise in the inkjet printing industry, we specialize in digital inkjet printers. Our illustrious product spectrum includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, and cutting-edge DTF and DTG printers. Our unwavering dedication has propelled us to the forefront of global printing technology advancements.
Striving for unparalleled excellence, we harmonize top-tier talent with groundbreaking technology to redefine industry standards. Our machines, designed by an esteemed Japanese team and developed by Korea's leading experts, leverage cutting-edge domestic board technology to deliver unmatched stability and vibrant print quality. Committed to producing world-class equipment, we promise premier solutions, exceptional after-sales service, and seamless production for our customers. Our corporate ethos is built on innovation and efficiency, our service philosophy is centered on solving customer issues, and our developmental strategy is aimed at setting new industry trends and benchmarks.
We are relentlessly innovating to meet diverse market needs, employing marble platforms and infrared inspection tools for stringent quality control. Adhering to the principle of mutual benefit, we have garnered an outstanding reputation with our professional services, superior products, and competitive pricing. We cordially invite customers from around the globe to join us in collaborative success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take immense pride in our extensive sales and after-sales services. For nearly 20 years, we've been the leading providers of top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our impeccable reputation spans across 124 countries, with a loyal customer base exceeding 3000 worldwide.
Q: What are the payment options? Can I use a credit card?
A: We offer a variety of convenient payment methods to suit your needs: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Once we receive your deposit or full payment, we will promptly arrange delivery within 5 to 7 working days. Shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: After placing an order with us, we will organize shipping via sea or international express services such as DHL, FedEx, TNT, and UPS. Rest assured, your goods will be handled with utmost care. Additionally, we purchase insurance for added security, ensuring your items arrive safely.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can then track your shipment online in real-time using your phone or computer, ensuring you are always informed about the status of your delivery.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our highly skilled engineers, proficient in English, can travel to your country to install the machine and provide training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, videos, and online support to ensure you can operate the machine efficiently and with confidence.
Q: What is your Warranty Policy?
A: We proudly offer a 1-year warranty on our products. If any electronic parts fail within this period, we will promptly provide replacement parts at no cost and assist with their installation. Even after the warranty expires, we continue to offer free technical support. While replacement parts will no longer be free post-warranty, we ensure lifelong after-sales service. Our commitment to quality remains steadfast, and we adhere to the highest production standards while maintaining affordable prices. Additionally, we supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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