Q: I don't know your company well, how can I trust you?
A: With nearly two decades of unparalleled expertise, Guangzhou Baicheng Digital Equipment Co., Ltd. has become a trusted name in the industry. Specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, our reach spans over 124 countries. Join our family of over 3000 satisfied clients worldwide and experience the pinnacle of trust and service excellence.
Q: How to pay? Can I use credit card?
A: We prioritize your convenience with a variety of payment options: Ali Trade Assurance, credit card via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, our efficient team ensures your order is dispatched within 5 to 7 working days. Depending on your location, delivery can be as swift as 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: We meticulously orchestrate the shipment of your order by sea or leading international couriers like DHL, FedEx, TNT, or UPS. Ensuring the utmost safety, we also procure insurance as an added layer of security for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Post-shipment, we promptly provide you with the Bill of Lading or tracking number, enabling seamless real-time monitoring of your shipment via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: Our comprehensive installation support ensures a hassle-free experience. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you can visit our factory for free training. We also offer detailed manuals, video tutorials, and online assistance to guarantee seamless operation of the machine.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. Within this period, should any electronic parts fail, we provide replacement parts at no cost and assist with installation. After the warranty, we continue offering free technical support, though replacement parts will carry a charge. We are dedicated to providing lifelong after-sales service. Besides printers, we offer a range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside various printing materials pertinent to the advertising industry.
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