Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. proudly brings nearly two decades of unparalleled experience in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our extensive reach spans over 124 countries, and our commitment to excellence is reflected in our over 3000 satisfied clients worldwide, ensuring you can place your utmost trust and confidence in our services.
Q: How to pay? Can I use credit card?
A: We provide a variety of convenient payment methods tailored to your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After receiving your deposit or full payment, we assure you that your order will be dispatched within 5 to 7 working days. Delivery will be within 3 to 5 days by air or 7 to 40 days by sea, depending on your location, ensuring you receive your goods promptly.
Q: How to receive my order? Is it safe during shipping?
A: Once you place your order, we meticulously arrange shipment either by sea or through international express services like DHL, FedEx, TNT, or UPS. We go to great lengths to ensure the utmost safety of your goods, including purchasing insurance for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Following the shipment of your items, we will promptly provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure seamless operation. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free, in-depth training. We also provide detailed manuals, video tutorials, and online assistance to ensure you can confidently install and operate the machine.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, should any electronic parts fail, we will supply replacement parts at no cost and assist with the installation. After the warranty period, we continue to provide free technical support, though replacement parts will be charged. We pride ourselves on offering lifelong after-sales service. In addition to printers, we supply spare parts and a wide range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks. We also offer various printing materials and products essential to the advertising industry.
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