Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of state-of-the-art digital printing equipment. Our trailblazing product line includes the compact UV flatbed printer, expertly designed to cater to diverse needs such as bags & cases printing, leather engraving, customized process gifts, electronics printing, toy decorations, decorative processes, hardware applications, plastic substrates, and direct printing across various industries. We take immense pride in our significant contributions to the advancement of global printing standards. To achieve unparalleled excellence and set new benchmarks, we have amassed a wealth of top-tier talent and cutting-edge technology. The machine's design is a masterpiece crafted by an esteemed Japanese design team, supported by Korea's elite R&D experts, and utilizes superior domestic board card technology to ensure unparalleled stability and vibrant color fidelity in our printing solutions. Our unwavering commitment is to safeguard our clients' stable production processes with world-class products, innovative solutions, and outstanding after-sales service. Our corporate production philosophy is anchored in innovation within stability and efficiency-driven development, while our service philosophy is dedicated to addressing and resolving customer challenges. We aspire to lead industry trends and establish groundbreaking standards in the printing domain.
Q: I'm not familiar with your company. How can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly 20 years. Our stellar reputation is backed by providing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers to over 3,000 satisfied customers spanning more than 124 countries. We're also recognized as a Gold Supplier, ensuring you of our credibility and commitment to excellence.
Q: What payment methods do you accept? Can I use a credit card?
A: We offer a variety of payment methods for your convenience, including Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the method that best suits your needs.
Q: How long will it take to receive my order?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. Shipping by air usually takes about 3 to 5 days, while sea shipping can range from 7 to 40 days, depending on the destination country.
Q: How will my order be shipped? Is it safe?
A: Your order will be safely shipped via sea or international express delivery services like DHL, FedEx, TNT, and UPS. We ensure the utmost safety during transit and also purchase insurance to provide an added layer of security for your goods.
Q: How can I track my shipment? How do I contact the carrier?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. You can then monitor the shipment in real-time using your phone or computer, ensuring you stay updated every step of the way.
Q: What if I'm unsure how to install the machine?
A: We offer comprehensive installation support. Our English-speaking engineers can travel to your country to install the machine and provide hands-on training. Alternatively, you are welcome to visit our factory for free training sessions. We also provide detailed installation manuals, videos, and online support, leveraging our extensive experience to ensure you can operate the machine confidently.
Q: What is your warranty policy?
A: We offer a 1-year warranty. During this period, if any electronic parts encounter issues, we will send you replacement parts free of charge and assist with their installation. After the warranty expires, we continue to provide free technical support; however, replacement parts will be charged. Our commitment to quality is unwavering, and we uphold stringent production standards while maintaining affordable prices. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as other related printing materials for the advertising industry. We ensure lifelong after-sales service as long as you use our printers, prioritizing your satisfaction and product performance.
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