Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a beacon of excellence in the digital printing industry. With nearly 20 years of unparalleled experience, our extensive product line encompasses UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 satisfied customers across 124 countries. Our esteemed reputation as a Gold Supplier on Made-in-China underscores our unwavering commitment to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We offer a multitude of payment methods to ensure your convenience and security. Choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we will arrange delivery within 5-7 working days. Shipping times vary: air freight typically takes 3-5 days, while sea shipping ranges between 7 to 40 days, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be dispatched via sea or international express delivery services such as DHL, FedEx, TNT, and UPS, ensuring its safe and timely arrival. Additionally, we provide insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can then monitor your shipment online in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support to ensure seamless operation. Our skilled engineers, fluent in English, can travel to your location for on-site installation and training. Alternatively, you are welcome to visit our factory for free, hands-on training. We also provide detailed installation manuals, tutorial videos, and online support for your convenience.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. During this period, if any electronic parts malfunction, we will promptly send replacement parts free of charge and assist you in replacing them. Post-warranty, our technical support remains free, though replacement parts will be charged. Our commitment to quality extends beyond the warranty period, offering lifelong after-sales service. We also provide spare parts and a diverse range of inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as printing materials and other advertising-related products.
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