Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our stellar reputation is backed by a vast customer base spanning over 124 countries and more than 3000 delighted clients worldwide. Rest assured, our commitment to excellence will secure your utmost trust and confidence in our services.
Q: How to pay? Can I use credit card?
A: We offer a diverse range of payment methods tailored for your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Depending on your location, delivery is swift: 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: After placing your order, we meticulously arrange shipment either by sea or through reputable international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and purchase insurance for added peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are dispatched, we will provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time via your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We provide comprehensive installation support. Our skilled, English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. Detailed manuals, video tutorials, and online assistance are also available to ensure seamless operation of your machine.
Q: What is Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts malfunction, we will provide replacement parts at no cost and assist with the installation. After the warranty expires, we continue to offer free technical support, though replacement parts will incur a charge. We pride ourselves on offering lifelong after-sales service. In addition to printers, we supply spare parts and an array of premium inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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