Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a customer base spanning over 124 countries and more than 3000 highly satisfied clients worldwide, we ensure your utmost trust and confidence in our exceptional services.
Q: How to pay? Can I use a credit card?
A: We offer a variety of payment methods tailored for your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After receiving your deposit or full payment, we commit to dispatching your order within 5 to 7 working days. Delivery is expected within 3 to 5 days by air or 7 to 40 days by sea, depending on your geographical location.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing your order, we meticulously arrange shipment either by sea or through international express services like DHL, FedEx, TNT, or UPS. We ensure the utmost safety for your goods and also purchase insurance as an added safeguard for your peace of mind.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or a tracking number. This enables you to monitor your shipment in real-time through your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We provide comprehensive installation support. Our proficient English-speaking engineers can travel to your location for hands-on installation and training. Alternatively, you are welcome to visit our factory for free training. We also offer detailed manuals, video tutorials, and online assistance to ensure seamless operation of the machine.
Q: What is the Warranty Policy?
A: Our products come with a 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts at no cost and assist with the installation. Beyond the warranty period, we continue to offer free technical support, though replacement parts will incur a charge. We pride ourselves on providing lifelong after-sales service. In addition to printers, we supply spare parts and a range of premium inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with various printing materials and products pertinent to the advertising industry.
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