Guangzhou Baicheng Digital Equipment Co., Ltd is a premier manufacturer, pioneering in the research, production, sales, and service of cutting-edge digital printing equipment. Our flagship product, the small-size UV flatbed printer, revolutionizes multiple sectors including bags & cases printing, leather printing, customized gift processing, electronics printing, toy printing, decorative printing, and direct printing on hardware and plastic. With an unwavering commitment to global printing innovation, we integrate advanced technology and expert talent to set new industry standards. Our machine's sleek design was crafted by a renowned Japanese design team, while Korea's top R&D experts and leading domestic board card companies ensure unmatched stability and vibrancy in printing. We pledge to deliver world-class products, superior solutions, and exceptional after-sales service. Our corporate ethos revolves around innovation through stability, efficiency in development, and a steadfast dedication to resolving customer challenges, ultimately guiding the future of printing and establishing new industry benchmarks.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished leader in the digital printing industry. With almost two decades of expertise, we offer an expansive range of products, including UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Serving over 3,000 satisfied customers in 124 countries, our status as a Gold Supplier on Made-in-China highlights our unwavering commitment to superior quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We provide a variety of payment options for your convenience and security. These include Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we will arrange shipment within 5-7 working days. Delivery times vary by method: air shipments take approximately 3-5 days, while sea shipments range from 7 to 40 days, depending on your destination.
Q: How to receive my order? Is it safe during shipping?
A: Your order will be delivered via sea or trusted international express services like DHL, FedEx, TNT, and UPS, ensuring its safe arrival. We also provide insurance to guarantee the security of your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping, we will provide you with the Bill of Lading or a tracking number. You can track your shipment online in real-time using your mobile device or computer.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support. Our skilled, English-speaking engineers can travel to your location for on-site installation and training. Alternatively, you can visit our factory for complimentary training. We also supply detailed installation manuals, tutorial videos, and online support to ensure smooth operation of your machine.
Q: What is the Warranty Policy?
A: We offer a comprehensive 1-year warranty. During this period, if any electronic components fail, we will send replacement parts at no cost and assist with installation. After the warranty, our technical support remains free, though parts will be charged. We are dedicated to lifelong after-sales service, providing spare parts and a wide range of inks including Eco Solvent, Solvent, UV, Pigment, Sublimation inks, as well as printing materials and other advertising-related products.
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