Guangzhou Baicheng Digital Equipment Co., Ltd. is a premier manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative portfolio includes a compact-size UV flatbed printer capable of printing on bags & cases, leather, custom gifts, electronics, toys, decorative processes, hardware, plastic, and more. Our contributions have significantly advanced the global printing industry. To attain international leadership and set new industry benchmarks, we have recruited top-tier talent and integrated advanced technology. The machine's design showcases the creativity of a Japanese design team, the expertise of Korea's leading R&D professionals, and the precision of top domestic board card companies, ensuring the production of the most stable and vibrant printing equipment. We are dedicated to supporting our customers' stable production. Our mission is to deliver world-class products, top-tier solutions, and unparalleled after-sales service. Corporate Production Philosophy: Innovate with stability, develop with efficiency. Corporate Service Philosophy: Resolving customer issues is our responsibility. Corporate Development Philosophy: Leading the printing trend and establishing new industry standards.
Q: I don't know your company well, how can I trust you?
A:Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly two decades, specializing in the sales and after-sales service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a clientele spanning over 124 countries and more than 3000 satisfied customers worldwide, we are proud to be recognized as a Gold Supplier by Make in China.
Q: How to pay? Can I use credit card?
A: We offer various secure payment methods including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: Once we receive the deposit or full payment, we will arrange delivery within 5-7 working days. Shipping time varies: approximately 3-5 days by air and 7-40 days by sea, depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing an order, we will arrange shipping via sea or renowned international express delivery services like DHL, FedEx, TNT, and UPS. Your goods will be handled with utmost care, and we will additionally purchase insurance to safeguard your order.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we will provide you with the Bill of Lading or tracking number. You can easily track the shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive support for installation. Our English-speaking engineers can travel to your country to install the machine and provide hands-on training. You are also welcome to visit our factory for free training. Additionally, we provide installation manuals, videos, and online support, leveraging our extensive experience in this area.
Q: What is Warranty Policy?
A: We offer a 1-year warranty. If any electronic parts malfunction within this period, we will send replacement parts for free and assist with the installation. Post-warranty, we continue to offer free technical support, with replacement parts available at cost. Our commitment extends to lifelong after-sales service. We prioritize quality, maintaining high production standards complemented by affordable pricing. Additionally, we supply a range of spare parts, Eco Solvent ink, solvent ink, UV ink, Pigment ink, Sublimation ink, printing materials, and other related products for the advertising sector.
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