Guangzhou Baicheng Digital Equipment Co., Ltd, established in Panyu District, Guangzhou City, thrives in an environment of convenient transportation and picturesque surroundings. Specializing in digital inkjet printers, our company boasts extensive experience in the inkjet printing industry. Our premium product line includes UV flatbed printers, UV roll-to-roll systems, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. We pride ourselves on making significant contributions to the advancement of global printing technology.
To achieve international excellence and set new industry standards, we have recruited top-tier talent and integrated cutting-edge technology. Our machines feature designs from a renowned Japanese team, innovations from Korea's leading R&D experts, and components from top domestic board card companies. We are dedicated to manufacturing the most reliable, vibrant printing equipment to ensure stable production for our customers. Our commitment: delivering world-class products, unparalleled solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability, develop with efficiency. Corporate Service Philosophy: Solving customer problems is our duty. Corporate Development Philosophy: Lead printing trends and establish new industry benchmarks.
Additionally, we are dedicated to developing new products to meet diverse needs. With a marble platform and infrared inspection equipment, we strictly control product quality. Adhering to the principle of mutual benefits, we have earned a stellar reputation among our customers for professional services, high-quality products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd., with a rich legacy of nearly 20 years, has proudly served over 3000 customers across 124 countries. Renowned for excellence in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we stand dedicated to providing unparalleled sales and after-sales support.
Q: How to pay? Can I use a credit card?
A: We offer multiple convenient payment methods, including Ali Trade Assurance, credit cards through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram, ensuring a seamless transaction process.
Q: How long can I receive the goods?
A: Once the deposit or full payment is received, we expedite the delivery process within 5-7 working days. Shipping by air typically takes 3 to 5 days, whereas sea shipments may vary from 7 to 40 days depending on the destination country.
Q: How to receive my order? Is it safe during shipping?
A: Upon placing an order, we handle all logistics via sea or international express delivery services like DHL, FedEx, TNT, and UPS, ensuring the utmost safety of your goods. Additionally, we secure insurance as an added layer of protection for your shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: After dispatching your items, we promptly provide the Bill of Lading or tracking number. You can effortlessly track your shipment in real-time using your phone or computer, staying updated every minute.
Q: How about the machine installation if I don't know how to install it?
A: Our support extends globally. We can send an English-speaking engineer to your location for installation and training. Alternatively, you are welcome to visit our factory for complimentary training. Additionally, we offer detailed installation manuals, videos, and online support, drawing from our extensive experience.
Q: What is the Warranty Policy?
A: We offer a robust 1-year warranty. Should any electronic part encounter issues within this period, we provide free replacement parts and assist with the installation. Even post-warranty, we continue to offer free technical support, although replacement parts are chargeable. We are committed to lifelong after-sales service, ensuring high-quality standards at affordable prices. We also supply a range of consumables and spare parts, including Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, and other related printing materials.
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