Guangzhou Baicheng Digital Equipment Co., Ltd, nestled in the picturesque Panyu District of Guangzhou City, boasts both convenient transportation and a stunning environment. As specialists in digital inkjet printers, we leverage our extensive expertise to lead the industry. Our impressive product lineup includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. We have made monumental contributions to the advancement of global printing technology.
Striving for international excellence and setting new industry standards, we have amassed a team of highly skilled professionals and cutting-edge technology. Our machines' aesthetics are crafted by an acclaimed Japanese design team, our R&D spearheaded by Korea's elite, and we integrate top-tier domestic board card companies to ensure unparalleled stability and vibrancy in our printing equipment. We guarantee our customers' seamless production through our world-class products, premier solutions, and exceptional after-sales service. Our corporate ethos encompasses: Production Philosophy - Innovate within stability, develop with efficiency. Service Philosophy - Resolving customer issues is our mission. Development Philosophy - Leading the printing trend and setting new benchmarks for the industry.
Moreover, we are dedicated to innovating and developing new products to cater to diverse needs. Our company is equipped with a marble platform and infrared inspection equipment to ensure rigorous quality control. Upholding the business principle of mutual benefits, we have garnered a stellar reputation for our professional services, superior products, and competitive pricing. We cordially invite customers, both domestic and international, to collaborate with us for shared success.
Q: I don't know your company well, how can I trust you?
A: With nearly two decades of industry excellence, Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a beacon of trust and reliability. We excel in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our global footprint extends to 124 countries, earning us the loyalty of over 3000 clients. As a Gold Supplier on Alibaba, our commitment to unparalleled sales and after-sales services is well-documented.
Q: How to pay? Can I use credit card?
A: For your convenience, we provide an array of payment options including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram. Choose the method that best suits your needs.
Q: How long can I receive the goods?
A: Upon receiving your deposit or full payment, we expedite delivery within 5 to 7 working days. Shipping duration varies: air shipments arrive in 3 to 5 days, while sea shipments range from 7 to 40 days, contingent upon the destination country.
Q: How to receive my order? Is it safe during shipping?
A: We prioritize the safety of your order by utilizing reliable sea freight and reputable international express services like DHL, FedEx, TNT, and UPS. Additionally, we purchase shipment insurance to ensure maximum protection during transit.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Post-dispatch, we will provide you with the Bill of Lading or tracking number, allowing you to monitor your shipment in real-time via phone or computer. This ensures full transparency and ease of contact with the carrier.
Q: How about the machine installation if I don't know how to install?
A: We offer comprehensive installation support through various channels. You may opt for an English-speaking engineer to install and train at your site or visit our factory for free hands-on training. We also supply detailed installation manuals, instructional videos, and online support to guarantee a seamless setup.
Q: What is the Warranty Policy?
A: Our products come with a 1-year warranty that covers electronic parts, with free replacements and installation assistance. Post-warranty, we continue to provide free technical support, though parts will incur charges. We are dedicated to lifelong after-sales service, offering high-quality products at affordable prices. Additionally, we supply spare parts and various inks (Eco Solvent, solvent, UV, pigment, sublimation) along with other advertising-related products.
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