Guangzhou Baicheng Digital Equipment Co., Ltd., nestled in the picturesque Panyu District of Guangzhou City, boasts not only a prime location with excellent transportation links but also a stunning environment. As specialists in the digital inkjet printer domain, our company brings a wealth of experience to the table. Our flagship products encompass UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, DTF printers, and DTG printers. We have made indelible contributions to advancing the global printing landscape.
To elevate our standards to the international forefront and set new benchmarks in the printing industry, we have onboarded a diverse array of talents and cutting-edge technologies. The machine's design, an artistic masterpiece, is the brainchild of a renowned Japanese design team. We also collaborate with South Korea's elite R&D professionals and partner with top-tier domestic electronic firms to ensure that our printing equipment is not only stable but also vibrantly colorful. We are dedicated to ensuring our customers' stable production with world-class products, top-notch solutions, and unparalleled after-sales service. Our corporate production philosophy centers on innovation within stability and development through efficiency. Our service philosophy is grounded in the conviction that solving our customers' problems is our foremost duty. Our development philosophy is to pioneer printing trends and set new industry standards.
Moreover, we are actively engaged in the development of new products to cater to a diverse range of needs. Our company employs a marble platform and infrared inspection equipment to rigorously maintain product quality. Upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele due to our professional services, superior quality products, and competitive pricing. We extend a warm invitation to customers both domestically and internationally to join us in achieving mutual success.
Q: I don't know your company well, how can I trust you?
A: With nearly two decades of industry excellence, Guangzhou Baicheng Digital Equipment Co., Ltd. has cultivated an outstanding reputation in sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, proudly serving over 3000 satisfied customers across 124 countries.
Q: How to pay? Can I use a credit card?
A: We offer a variety of secure payment methods, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the option that best suits your needs.
Q: How long can I receive the goods?
A: Once we receive your deposit or full payment, we will arrange delivery within 5-7 working days. Shipping times vary: approximately 3-5 days by air and 7-40 days by sea, depending on your location.
Q: How to receive my order? Is it safe during shipping?
A: We prioritize the safety of your goods during transit. For your order, we will arrange shipping via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. To further safeguard your investment, we purchase insurance as an additional security measure.
Q: How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?
A: After shipping your items, we'll provide you with the Bill of Lading or tracking number. You can conveniently track your shipment in real-time using your phone or computer.
Q: How about the machine installation if I don't know how to install it?
A: We offer comprehensive installation support to ensure you can operate your machine seamlessly. We can dispatch an English-speaking engineer to your location for onsite installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support. Our extensive experience guarantees a smooth installation process.
Q: What is your Warranty Policy?
A: We offer a robust 1-year warranty. Should any electronic parts fail during this period, we will send replacement parts free of charge and assist in their installation. Even after the warranty expires, we continue to offer free technical support. While replacement parts will no longer be free post-warranty, our commitment to lifelong after-sales service remains steadfast. We uphold rigorous production standards to ensure top-tier quality at an affordable price. Additionally, we supply spare parts and various inks (Eco Solvent, Solvent, UV, Pigment, Sublimation) and other products in the advertising field.
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