Guangzhou Baicheng Digital Equipment Co., Ltd. is a distinguished manufacturer specializing in the research, production, sales, and service of cutting-edge digital printing equipment. Our innovative small-size UV flatbed printer is designed to cater to an array of applications including bags & cases printing, leather printing, custom gift processing, electronics products printing, toy printing, decorative process printing, and direct printing on hardware and plastic. This versatile machine has significantly advanced global printing standards. To achieve international excellence and set new industry benchmarks, we have assembled a team of top talents and integrated advanced technologies. The printer's sleek design is a masterpiece from a renowned Japanese design team, while Korea's top R&D experts contribute to its cutting-edge functionality. Utilizing leading domestic board card technology, we are committed to delivering the most stable and vibrant printing solutions, ensuring seamless and reliable production for our clients. Our mission is to offer world-class products, premier solutions, and exceptional after-sales service. Corporate Production Philosophy: Innovate with stability and grow with efficiency. Corporate Service Philosophy: Resolving customer issues is our foremost duty. Corporate Development Philosophy: Lead the printing industry trends and establish new standards.
Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. stands as a pillar of trust and excellence in the printing industry, boasting nearly two decades of experience. Our extensive portfolio includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With an impressive global reach across 124 countries and over 3000 delighted clients, our reputation is further solidified by our status as a Gold Supplier on Alibaba. This distinction underscores our unwavering dedication to quality and customer satisfaction.
Q: How to pay? Can I use a credit card?
A: We provide a range of payment options for your convenience, including Ali Trade Assurance, credit card payments through Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram. Each payment method guarantees a smooth, secure transaction, catering to your preferred choice.
Q: How long can I receive the goods?
A: Upon payment confirmation, we will promptly arrange your delivery within 5-7 working days. Shipping times vary based on method: approximately 3-5 days by air and 7-40 days by sea, contingent on your location. We are committed to ensuring your goods arrive on time and in perfect condition.
Q: How to receive my order? Is it safe during shipping?
A: Your order's security during shipping is our top priority. We utilize sea freight or trusted international express couriers like DHL, FedEx, TNT, and UPS. To further ensure your peace of mind, we include insurance to safeguard your goods throughout the shipment.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Once your items are shipped, we will provide you with the Bill of Lading or tracking number. You can track your shipment in real time via your phone or computer, keeping you updated with the latest information on your order's progress.
Q: How about the machine installation if I don't know how to install?
A: We ensure a seamless installation experience. You can opt for an English-speaking engineer to visit your location for on-site installation and training, or you can visit our factory for complimentary training. Additionally, we supply detailed installation manuals, step-by-step instructional videos, and online support to ensure you can proficiently operate your machine.
Q: What is your Warranty Policy?
A: Our products come with a comprehensive 1-year warranty. Should any electronic parts fail within this period, we will promptly ship replacement parts at no cost, guiding you through the replacement process. Post-warranty, you will continue to receive free technical support, and while replacement parts will be chargeable, our dedication to lifelong after-sales service remains unwavering. We maintain a focus on quality over low cost, ensuring high production standards at affordable prices. Furthermore, we provide spare parts and a variety of ink types (Eco Solvent, Solvent, UV, Pigment, Sublimation) alongside other related advertising materials.
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