Q: I don't know your company well, how can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. boasts nearly two decades of unparalleled expertise in selling and servicing UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a vast and satisfied customer base spanning over 124 countries and more than 3000 clients worldwide, our reputation for excellence assures you of our credibility and commitment to quality.
Q: How to pay? Can I use credit card?
A: We offer an array of payment methods tailored to your convenience: Ali Trade Assurance, credit card via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.
Q: How long can I receive the goods?
A: After we receive your deposit or full payment, we pledge to dispatch your order within 5 to 7 working days. Depending on your location, expect delivery within 3 to 5 days by air or 7 to 40 days by sea.
Q: How to receive my order? Is it safe during shipping?
A: Once your order is placed, we meticulously arrange shipment via sea or international express services like DHL, FedEx, TNT, or UPS. We prioritize the safety of your goods and also procure insurance to ensure peace of mind throughout the shipping process.
Q: How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?
A: Upon shipment of your items, we will provide you with the Bill of Lading or tracking number. This enables you to monitor your shipment in real-time through your phone or computer.
Q: How about the machine installation if I don't know how to install?
A: We provide extensive installation support. Our proficient English-speaking engineers are available to travel to your location for hands-on installation and training. Additionally, you can visit our factory for complimentary training. We also offer detailed manuals, video tutorials, and online assistance to ensure seamless operation of your machine.
Q: What is Warranty Policy?
A: Our products are backed by a 1-year warranty. During this period, we will supply replacement parts for any electronic failures at no cost and assist with installation. Post-warranty, we continue to offer free technical support, although replacement parts will incur a charge. We are dedicated to providing lifelong after-sales service. Beyond printers, we also offer spare parts and a wide range of high-quality inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, as well as various printing materials and products for the advertising industry.
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