Guangzhou Baicheng Digital Equipment Co., Ltd., established in the picturesque Panyu District of Guangzhou City, is strategically located for convenient transportation. With a specialization in digital inkjet printers, our company boasts extensive experience in the inkjet printing industry. Our prestigious product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. Our contributions to the advancement of global printing technology are truly monumental.
Aiming to achieve international excellence and set new benchmarks in the printing industry, we have assembled a formidable team of talents and acquired state-of-the-art technology. Our machines feature designs crafted by a renowned Japanese design team and engineered by Korea's top R&D experts. Utilizing leading domestic board card technology, we are dedicated to producing the most stable, vibrant printing equipment available. We pledge to support our customers with world-class products, comprehensive solutions, and exceptional after-sales service. Our corporate philosophy emphasizes innovation within stability and development driven by efficiency. We are committed to resolving customer issues and leading industry trends by establishing new standards.
We are committed to continuous innovation, striving to develop new products that cater to diverse requirements. Our company employs a marble platform and infrared inspection technology to ensure stringent quality control. Upholding the principle of mutual benefits, we have earned a sterling reputation among customers for our professional services, high-quality products, and competitive pricing. We extend a warm invitation to customers both domestic and international to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: Guangzhou Baicheng Digital Equipment Co., Ltd. has been a reputable name in the industry for nearly 20 years, providing stellar sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, serving over 3000 satisfied customers across 124 countries.
Q: What are the payment options? Can I use a credit card?
A: You have several secure payment methods to choose from: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and MoneyGram.
Q: How long does it take to receive my order?
A: We expedite your order by arranging delivery within 5-7 working days upon receiving the deposit or full payment. Shipping by air typically takes 3 to 5 days, whereas sea transport varies between 7 to 40 days, depending on the destination country.
Q: How will my order be shipped, and is it safe?
A: Upon placing an order, we arrange secure shipping either by sea or through international couriers like DHL, FedEx, TNT, and UPS. For added security, we purchase insurance to guarantee the safety of your goods during transit.
Q: How can I track my shipment and contact the carrier?
A: After dispatching your items, we will provide you with the Bill of Lading or tracking number. You can easily track your shipment online in real-time using your phone or computer.
Q: What if I don't know how to install the machine?
A: No worries! We offer comprehensive installation support. Our skilled engineers, who are proficient in English, can travel to your location for installation and training. You are also welcome to visit our factory for free training. Additionally, we provide detailed installation manuals, videos, and online support to ensure you can operate the machine efficiently.
Q: What is your warranty policy?
A: We offer a robust 1-year warranty. If any electronic parts malfunction within this period, we will send replacement parts free of charge and assist with installation. Post-warranty, we continue to provide free technical support, although replacement parts will be charged. Our commitment to quality ensures high production standards at affordable prices. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, Pigment, and Sublimation inks, along with other related advertising materials.
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